Top 3 Insights from TalenTeam’s SuccessFactors Client Experience Survey Results
by Andy Kay
uring the second half of 2017, TalenTeam reached out to its existing clients to gain some understanding of how they were using SuccessFactors in the context of their organisations. Overall 32 clients kindly responded to the survey, here we share the first of our findings.
Clients surveyed came from a range of industries including pharmaceutical, professional and financial services, and manufacturing.
How are organisations using SuccessFactors?
Over 72% of organisations made the decision to implement SuccessFactors as part of an organisational-wide digital strategy. This implies high levels of support and involvement from the executive, which in our experience is a good indicator of success in implementing the solution.
Unsurprisingly, given TalenTeam’s experience in learning management systems, 91% of our clients are using SuccessFactors Learning, followed by Performance and Goals (71%)
Half of our respondents (50%) are using SuccessFactors to manage their recruitment processes more efficiently a reflection on how HR Tech is transforming this vital activity. Given how the modern workplace has changed in recent years, with consumer-led digital behaviours becoming a part of everyday work, it’s interesting to see that just 25% of firms are currently using SuccessFactors Social Collaboration tool JAM.
Insight #1: SuccessFactors provides a wide range of advantages from cloud to integration.
There was a wide range of responses to our question: ‘What was the top advantage to using SuccessFactors?’ – indicative, perhaps, of the flexibility the system has in meeting a variety of organisational needs. The majority of clients surveyed (63%) coincided that ‘functionality’ was the main benefit to using SuccessFactors. More than half (53%) agreed that one of the top benefits was that the technology was cloud-based. Other responses highlights advantages as “Easy to Use” (50%) and “Scalability” (28%); integration and future-proofing the organisation both achieved 22% as main benefits.
Insight #2: Compliance and efficiency gains: top business outcomes of SuccessFactors
59% of clients surveyed set out to implement a SuccessFactors solution to ensure compliance. This is perhaps unsurprising given TalenTeam’s track record for working with organisations in highly regulated sectors; it is also a reflection how important this issue has become for organisations. 59% of respondents also said they were working more efficiently, with another 25% saying SuccessFactors was saving costs as a top business outcome. 44% were able to manage all aspects of talent more effectively.
Insight #3: Where are organisations setting their sights next?
Once organisations have gained efficiencies, automated processes to work more effectively and solved their compliance requirements, it looks like they are ready to move towards building value-based relationships with employees and to start to think differently about core HR – not as a system of record – but as a hub where everything in the organisation comes together to transform the employee experience and drive impact and success.
34% of clients surveyed are looking to implement SuccessFactors Employee Central, although plans to acquire the Social Collaboration tool JAM is still at tepid levels with just 16% considering it as the next step. Compensation (25%) and Recruiting & Onboarding (22%) followed closely. Just under a quarter of organisations who responded are considering Workforce Planning (19%) as their next investment.
The diverse range of responses and types of organisations that took part in our survey reflect the universality of SuccessFactors and the solution’s ability to deliver strategic business outcomes by enhancing HR processes.
Thank you to all of you who took part in our client survey. We look forward to helping our existing clients reach new heights. We are also excited to work with new clients – whatever your goals or desired outcomes SuccessFactors and TalenTeam, can help you achieve them.