
THE HEADLINES
WHO WE ARE
RELIABLE, CONSISTENT HR PROCESSES
The HR function had to find the best way to deliver HR services, providing an efficient and consistent experience for managers, staff, and job applicants. It needed to be supported by the best processes and technology - and that meant designing reliable, consistent processes. SAP SuccessFactors was selected to support this transformation. As a first step, the Core HR operational processes were standardised, and SuccessFactors Employee Central implemented to give comprehensive organisational and employee data globally. Having completed this process largely in-house, the British Council set out to engage an implementation partner with global reach who understood our vision and culture to assist with the next stage of the journey.
ENGAGING THE RIGHT PARTNER
Three organisations were shortlisted and interviewed. “While we felt they were all technically capable, TalenTeam stood out as having the best understanding of what we were trying to achieve. Their consultants were confident enough to challenge some of our assumptions about the solution and were prepared to explore ways of making the product work for us. We felt very comfortable with the cultural fit between our organisations.” says Janet Huckvale, Programme Manager for HR transformation.
NEXT STEP
With recruitment now complete, TalenTeam has moved on to support the British Council with learning and onboarding activities, with performance management due to follow. SuccessFactors Learning Management will allow a programme of learning to be developed for each employee, and mandatory training can be tracked to ensure regulatory compliance. By setting up links
to 3rd party training and pre-employment screening organisations employees will be able to book their own learning courses. SuccessFactors Performance & Goals will equip the Council with the in-depth information it needs to retain, reward, and develop its best people.
A MATURING SOLUTION
“As more elements of SuccessFactors are deployed, the benefits of having a single, consistent approach to HR across the organisation will become apparent and create a ‘pull’ from management and employees for more functionality. The success of the recruitment module is already demonstrating the possibilities for efficiency and transparency, which will be developed as further functionality is delivered,” says Janet.
FLEXIBILITY FOR THE FUTURE
Chaitali Hireker, HR Transformation Director at the British Council, is confident that the solution is helping to future-proof the organisation from an HR perspective. She says, “The implementation of SuccessFactors at the British Council has increased our efficiency and the visibility of our recruitment activities. We can now easily see who has done what, where and when in the system. Most importantly, the solution gives us the flexibility to streamline and optimise our service delivery model in the future. It is also supporting decision making, planning and governance through both the Covid response and onwards to recovery.”