TalenTeam isn’t just fast, they really understand our business. Their deep expertise and collaborative approach help us shape better requirements and get solutions that actually fit.
Comprehensive suite covering every step of the skills transformation journey.
TalenTeam isn’t just fast, they really understand our business. Their deep expertise and collaborative approach help us shape better requirements and get solutions that actually fit.
Learn how a global provider of professional services is reaching value-driven goals with a new learning experience platform.
Learn how a global provider of professional services is reaching value-driven goals with a new learning experience platform.
60% savings on training costs
after transitioning to a virtual format
Proactive COVID strategy
guaranteed compliance and safeguarded employees
Driving strategic impact
through intuitive, personalised learning
Lloyd’s Register is a world-leading provider of professional services for engineering and technology. It works to improve safety and increase the performance of critical infrastructures worldwide. Wholly owned by the Lloyd’s Register Foundation, a global charity that saves lives and protects property on land, at sea and in the air, it invests in public safety research and funds vital projects in the fields of deep learning, AI and marine construction.
Today Lloyd’s Register has around 7,500 staff in over 75 offices worldwide, operating across the following business divisions: Marine & Offshore, Maritime Performance Services, Business Assurance & Inspection Services, and Industrial Digital Products. Like any Professional Services organisation in the business of selling expertise, its people are its competitive advantage. Working in a highly regulated sector means staff must maintain certain levels of competency; at the same time, they need opportunities to develop and grow their careers as well as manage and lead effectively.
Lloyd’s Register first embarked on transforming its learning and development capability in 2015 when it established the Lloyd’s Register Academy, supported by SAP SuccessFactors. Back then, classroom-based training was still the norm, and almost a third of the L&D budget went on moving people to venues and paying for space. “We had little learning management infrastructure, training was expensive to deliver, and we weren’t able to demonstrate the return on our investment,” recalls Donna Warrener, Learning & Development Director at Lloyd’s Register. “Our first step was implementing SAP SuccessFactors, which delivered huge benefits, not least the ability to track compliance training. Colleagues had access to much more content but still didn’t have a way to share knowledge and experience or discuss topics peer-to-peer.”
In 2017 TalenTeam assisted in the implementation of SAP Jam. “This was a step change for us,” explains Donna. “Colleagues could now create their own groups to share knowledge and expertise and collaborate.” As the groups multiplied, The Learning Zone, as it was known, became the source of choice for learning content, the ‘pull demand’ improving against the ‘push’ demand.
“There was more to do to develop the infrastructure, as we wanted to be able to curate external as well as internal content and to personalise the options presented to colleagues,” says Donna. “When TalenTeam released Blend LXP, its own SAP SuccessFactors add-on, we recognised its potential and invited them to work with us again.”
When TalenTeam released Blend LXP, its own SAP SuccessFactors add-on, we recognised its potential and invited them to work with us again.
Blend LXP was developed to provide a single learning experience platform, integrated with SAP SuccessFactors, bringing together in-house and curated external content. With its Netflix-style interface and sophisticated algorithms, Blend LXP presents tailored content, based on users’ past activity and interests, gathered from various sources, such as the internet, SAP SuccessFactors catalogues and subscription services.
Since Blend LXP integrates fully with SAP SuccessFactors, sophisticated reporting is possible using data from both areas. The ability to see how many users are engaging with the Learning Zone, what they are interested in, and what peer-to-peer groups they are setting up gives a real insight into what content should be curated in the future. Staff no longer have to seek out alternative sources to consume content, increasing SAP SuccessFactors adoption and enriching visibility of their needs.
“The solution enables us to curate content, from both internal and external sources, in the combined SAP SuccessFactors and Blend LXP environment, called ‘The Learning Zone’, explains Donna. “ We have set up online groups where colleagues ask questions, share solutions and connect to experts. It’s not just about hosting content.”
Our goal as a Learning and Development function is to deliver the right content to the right people at the right time, anywhere in the world,” says Donna. “With Blend LXP, we can connect all of our colleagues with first-class learning and each other via an engaging and easy-to-use platform.”
“To achieve growth as an organisation, you need the right capabilities and capacity in your employees,” explains Donna. “You need to provide colleagues with learning pathways, so they can develop and be fully capable in their current role but also prepare for career development. Blend LXP lets us do this, keeping them engaged and motivated and connecting them with experts when they need specialist knowledge.”
Blend LXP keeps them engaged and motivated, connecting them with experts when they need specialist knowledge.
Leadership training has changed beyond recognition. In the past, managers attended costly 4-day classroom-based courses. Learning now happens over 10 weeks in a virtual setting, with learners participating in online group sessions and consuming content via Blend LXP. The feedback has been surprising. Leaders are engaging well with the new bite-size delivery format as they can fit it around their working day. They have also reported being able to apply what they have learnt immediately. The verdict is that with online learning and Blend LXP, fully digital leadership programmes have become more effective, as well as generating savings of as much as 60%. “As a professional services company, our USP is the expertise, behaviour and attitudes of our staff with good managers leading teams effectively,” Donna explains. “Blend LXP helps us do this by providing a structured learning programme, but also by connecting people in a collaborative way wherever in the world they are based. We will get colleagues together at some point but not over four days at a hotel again!
Customers rely on the services of Lloyd’s Register to remain compliant with regulation, meaning key roles such as surveyors needed to continue to function without making visits to facilities or vessels. New ways of working were needed, using remote working technologies including drones and video links, and staff had to be trained to use these new methods.
“Blend LXP enabled us to pivot quickly to a hands-off delivery mode, and we were able to make the learning available when it was needed,” says Donna. “We had started to think about digital initiatives like this, but Covid accelerated our programme. We converted many of our courses to a virtual format, facilitating the sharing of knowledge and expertise.”
The Lloyd’s Register values are: ‘We care, we share, we do the right thing’. “Just like most organisations, our colleagues faced challenges both in and out of the workplace,” says Donna. “We quickly established Blend LXP groups to support them.” A range of readily available content on all aspects of wellbeing including resilience and change, cognitive behavioural therapies, meditation, and stress management.
“Having worked with TalenTeam previously on SAP Jam, we were very happy to have them as our partner to implement Blend LXP,” says Donna. “We have always found them to be very responsive to our needs and always help us achieve our objectives, rather than work to their own agenda.”
Donna continues, “They are supereasy to work with and have helped us move from lengthy and expensive classroom-based learning to bitesized, relevant, easily-consumed content, alongside peer-to-peer expertise sharing and collaboration. The solution is making a significant contribution to the organisation’s results.”
“In our experience, to ensure success, it is essential to get senior management buy-in to what you are trying to achieve and to help drive that down through the organisation,” Donna stressed. “Think about the direction you are travelling in, rather than just your immediate requirements, and find a partner who can work alongside you to get there.”
Think about the direction you are travelling in, rather than just your immediate requirements, and find a partner who can work alongside you to get there.
See how Blend LXP can help your organisation cut costs, engage learners, and align learning with strategic goals.
