


Oxford Instruments accelerates adoption of SAP SuccessFactors with the help of TalenTeam’s dedicated technical and consultancy support
KEY OUTCOMES
THE CHALLENGE
Looking to enhance the global experience
People are a vital asset as Oxford Instruments strives to address some of the world’s most pressing challenges and drives progress in scientific understanding in line with its purpose to enable a greener, healthier, more connected advanced society. The business has been using SAP SuccessFactors since 2017 to transform its human resources organization and improve operational processes.
Although SAP SuccessFactors meets the business’s HR needs globally, the HR team needs to resolve technical issues quickly and really optimise processes. The team realised they would benefit from additional support with deep specialist expertise in the platform to make the most of its capabilities.
Sally explains, “We were experiencing performance issues in some of the modules and we wanted access to deeper expertise and more dedicated support to configure and manage the system, add new features and capabilities, and bring on new modules.”

Oxford Instruments was looking for a new partner to help enhance the overall HR experience globally and make the process more seamless and effective. It operates in 17 countries and the system is configured to seven languages, so the global team of 36 HR professionals need a solution that consistently meets requirements for the complete HR spectrum, including reporting, compliance and data management.
SAP SuccessFactors modules already in place are:
- Employee Central
- Recruiting
- Learning
- Performance and Goals
- Succession and Development
THE SOLUTION
BENEFITS
1
Swift issue resolution
The HR team gets issues resolved quickly with knowledgeable, experienced consultants who ensure SAP SuccessFactors runs how they want it and when they need it.
2
Filling the gaps
Working with TalenTeam provides the back-up technical, training, and expert consulting support that HR staff need to run and develop SAP SuccessFactors.
3
Enabler of change
Making it easier for the HR team to make changes and deploy new modules to deliver better operational processes to its HCM programme.
4
Value for money
Oxford Instruments gets a trusted HCM advisor with a flexible support contract that enables them to buy a pool of support hours or pay for new projects as and when they need them.
5
Empowering HR admin
Training will give the global HR administrators the skills and knowledge they need to use the system effectively.

Working with TalenTeam
“We have been partnering with TalenTeam for just over a year,” says Sally. “They are really helping us get the most out of SAP SuccessFactors. I enjoy working with their team who are friendly and professional. The strong relationships we’re building makes resolving issues much quicker as they get to know us and how we work.”
“I’m looking forward to work on some bigger projects with TalenTeam,” adds Tim. “They have an amenable, pragmatic approach, challenge us when we need challenging, and are very patient with us!”