Permanent TSB: Retaining Talent
Having the people at TalenTeam – who really understood our infrastructure and our restrictions of being a financial institution – really helped. To have business experts that knew the product inside and out, that knew its constraints and how we could overcome them, how we could tailor things, that made all the difference.
ermanent TSB had worked previously with SuccessFactors to implement the learning module, and SuccessFactors recommended that they bring in TalenTeam as their implementation partner given their deep expertise in financial services and knowledge of highly regulated environments.
So far the feedback from users across the organisation has all been positive and staff like the look and feel of the new system. High engagement rates: The system is available to all staff across the organisation – over 2600 in total – and to date over half the staff have logged into the system.
Not only are they logging in, but they are coming back and completing activities.
The bank typically had low engagement with their Learning Management System. Making learning appealing and easy to access if they were to engage their staff who were widely dispersed around the country. They wanted learning to be mobile and digital.
It was a fairly tight time-scale for implementation, but with careful planning, execution and good communication, the project ran smoothly.
Permanent TSB needed to develop and retain talent as they were as risk of losing people to their competitor due to lack of career opportunity.
The new foundation platform allows Permanent TSB to build on their system and provide a seamless employee experience across all HR processes.