One of the oldest organizations in the world, Royal Mail Group can trace its origins back over 500 years to 1516. Given the mail, parcel and courier market changes, they needed to transform their approach to be more user focused and improve the employee engagement experience. The opportunity was to create a foundation for all learning and development and bring the workforce along with the business as it progresses along the transformation journey.
Powered by SAP SuccessFactors Work Zone and BLEND LXP, Royal Mail's digital personal development platform has improved company culture, boosted productivity, and empowered employees to take control of their own growth and development!
We’re using this technology to help change the entire employee experience of our HR tools and our HR platform. It is a new way of delivering services and information to our people. The learning piece is really just the foundation of it. The premise to use SAP SuccessFactors Work Zone and BLEND is really that hook to provide everyone in the organization easy access to what they need, how, when, and where they need it.
— Adam Walden, Royal Mail
To continue on the business & workforce transformation trajectory, Royal Mail needed to have a platform that provided a personalised user experience, delivering accurate information/knowledge, guidance/skills, and encouraging the proper cultural behaviours within the business.
Built on a foundation of SAP SuccessFactors, the team developed a user-centric digital personal development platform that is “consumer grade”, practical, and personalized with the goal of assisting people with the right tools, in the right format, at the right time to perform their day to day roles.
The overall project was completed within 12 weeks total (100% virtually due to COVID) combining many technologies that had not previously been paired together. This was the first SAP SuccessFactors Work Zone implementation in Europe (bleeding edge) and the first BLEND Learning Experience Platform developed by TalenTeam, on top of the first SAP SuccessFactors deployment for Royal Mail.