TalenTeam recently partnered with an external agency to survey our clients, resulting in a Net Promoter Score (NPS) of +73 which is way above the industry average that ranges from 20 to 40 for both IT and Professional Services companies.
NPS stands for Net Promoter Score which is a metric used in customer experience programs. The resulting NPS can be as low as -100 and as high as +100.
Simply put, it measures customer perception based on one simple question: how likely is it that you would recommend TalenTeam’s services to a friend or colleague?
We also asked our clients ‘Why did you buy from us?’ and here are some responses -
So, what drives TalenTeam’s superior customer satisfaction?
At TalenTeam, customer satisfaction is our top priority. We continually strive to create value for our clients by building lasting relationships, while dealing with inevitable challenges and we do so with grace and professionalism. Thank you to everyone who participated in our survey.
TalenTeam has helped over 100 organisations in all sectors, geographies, and sizes, ranging from 200 to 300,000+ users to deliver exceptional digital solutions that simplify HR and transform the employee experience. TalenTeam is an SAP Gold Partner and has been awarded SAP Recognized Expertise as recognition of successful customer projects, a high degree of product knowledge, and strong experience in providing HXM support, training, and implementation services.
TalenTeam’s award-winning apps and extensions are fully digital SAP Business Technology Platform solutions to fulfill business requirements and enhance the SAP SuccessFactors ecosystem so that customers can remain one step ahead of the competition. TalenTeam’s Net Promoter Score of 73 demonstrates the ability to consistently deliver above and beyond!