Support and Help Services
As you’re up and running and go into business-as-usual mode, we want you to understand all the support options and tools that are available. Our support provides multiple channels and resources to help you how you want it, when you need it. You can deepen your product knowledge, optimise your processes, and enhance issue resolution by working with a dedicated account manager and TalenTeam expert consultants.
SAP Support vs TalenTeam support - SAP SuccessFactors offers 24/7 product support which is free to its customers. It gives you the option to use it where you have SAP SuccessFactors product questions or are encountering an issue. Our support is supplementary to that offering and we can partner up with you when you are about to make bigger changes, estimate risk or explore new possibilities. You have all our experience and expertise at your fingertips.
Examples of support we provide:
System Issues
Occasionally, the system will stop working as expected or system behaviour may change, we can provide additional support to SAP to help resolve the issue.Configuration Changes & Development
Your business is constantly changing and evolving, and SAP SuccessFactors needs to reflect those changes. TalenTeam can support you with any minor changes (e.g., adding a new field) to any major changes (e.g., implementing a new end to end performance process).Release Calls
SAP SuccessFactors provide system updates twice a year. TalenTeam can provide additional support by reviewing the release notes with your organisation and advice & support with the implementation of any updates.Support with Your Roadmap
TalenTeam can offer advice based on your future business needs and upcoming releases and how these can be integrated together.
Demonstrations
As you grow your SAP SuccessFactors footprint, you will want to explore other modules that you may not have implemented, we can provide demonstrations and background information on how these modules work and how they integrate and benefit your business.Health Checks
TalenTeam can provide an in-depth review of your system configuration and advise on additional functionality that will benefit your organisation and resolve the pain points. You can find more information on our Health Check here!Training
As your team grows and changes, we can offer additional training to help upskill your team and increase their admin knowledge. Find out more here!
How can I get TalenTeam support?
We have several options for how you can become a supported customer – our sales team is standing by to take you through the offerings. Once you have an account with us, you and your selected team will be set up and given access to our portal. You will receive an introduction and user guide to help you get started. Once we have your ticket, one of our expert consultants will be assigned to help you with your query.
Complete Support
"TalenTeam consultants’ technical knowledge, support and professionalism was a great asset during the training and reflects very well on TalenTeam organisation. We would like to convey our gratitude from all of us."
Boaz Sigelman, Senior IT Program and Project Director at Teva Pharma
"Since moving to TalenTeam we have seen a fourfold increase in system usage because with the understanding gained and the functionality applied, administrators and users across the enterprise are now seeing the full potential."
Project Manager, Public Utility